Shipping Policy

Thank you for shopping at Pettoy Store. We’re committed to delivering your orders as quickly and smoothly as possible. Please read below for details on how your order will be processed and shipped.

Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Once your order is confirmed, you will receive an email notification with your order details and tracking information once the item is shipped.

Estimated Shipping Times

We ship internationally. Estimated delivery times are as follows:

  • United States & Canada: 7–14 business days

  • Other countries: 10–21 business days

Please note that shipping times are estimates and may vary depending on your location, local customs processing, weather conditions, or other unforeseen factors.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order at any time via our Track Order page.

Shipping Carriers

We work with trusted global carriers to ensure safe and timely delivery, including but not limited to:

  • USPS, Canada Post, Royal Mail, YunExpress, and other regional logistics partners.

Shipping Fees

Shipping fees will be calculated and displayed at checkout. Occasionally, we offer free shipping promotions — make sure to subscribe to our newsletter or follow us on social media to stay updated.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer and are not included in the product or shipping costs.

Lost, Stolen, or Delayed Packages

If your package is delayed, lost, or arrives damaged, please contact us immediately at support@pettoystore.net. We’ll do our best to assist you in resolving the issue as quickly as possible.

If you have any further questions or need assistance with your order, please don’t hesitate to contact our support team.

📧 Email: support@pettoystore.net
🌐 Website: https://pettoystore.net