FAQs

 

Frequently Asked Questions (FAQs)

1. Where do you ship from and do you ship internationally?

We ship internationally! Our products are processed within 1–2 business days and shipped using trusted global carriers.

  • United States & Canada: 7–14 business days

  • Other countries: 10–21 business days

Once shipped, you’ll receive a tracking number via email.

2. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can track your order anytime at our Track Order page.

3. How much is shipping?

Shipping costs are calculated at checkout depending on your destination and order value. We occasionally run free shipping promotions, so stay tuned by subscribing to our newsletter!

4. Do you accept returns or exchanges?

Yes! We have a 30-day return policy. Items must be unused, in original condition, and in original packaging.
To request a return, please email us at support@pettoystore.net with your order number and reason for return. We’ll guide you through the process.

5. What if my order arrives damaged or incorrect?

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery. We’ll make it right as quickly as possible.

6. Do you offer refunds?

Yes. Once your returned item is received and inspected, we’ll notify you of the approval status. If approved, a refund will be processed to your original payment method within 10 business days.

7. Are there any items that can’t be returned?

We do not accept returns for:

  • Customized or personalized products

  • Items on final sale or clearance

  • Gift cards

Please contact us if you're unsure about an item's eligibility.

8. What types of products do you offer?

We specialize in adorable apparel, accessories, and toys for dogs, including:

  • Dog T-shirts and hoodies

  • Cute harness sets and collars

  • Bandanas, bowties, and stylish gear

  • Chew toys and playful bundles

Every item is designed to make your pup look and feel their best!

9. Can I cancel or change my order?

If your order hasn’t been shipped yet, email us as soon as possible at support@pettoystore.net. We'll do our best to accommodate your request.

10. Is my personal information safe?

Absolutely. Your data is protected under our Privacy Policy and processed securely via Shopify. We never sell or share your information without your consent.

11. I still need help — how can I contact you?

We're always here for you!
📧 Email us at support@pettoystore.net
🌐 Visit: https://pettoystore.net